Products that cannot be returned

Some items cannot be returned to Whizz or can only be returned to the manufacturer, supplier or 3rd party seller.

Whizz cannot accept returns of  certain products including, but not limited to, the following products:

  • Computer laptops, desktops, and Kindles more than fourteen (14) days after delivery
  • Phones, Smart Phones and Mobile Phones
  • Products where the serial number or UPC is missing
  • Downloadable software products
  • Online subscriptions after they have been accessed
  • Gift cards
  • Pay As You Go (or prepaid) phone cards (contact a local authorized dealer or the carrier directly)
  • Prepaid game cards (World of Warcraft, Xbox 360 Live, Wii Points, etc.)
  • Mattresses and some bedding products
  • Some jewellery Products
  • Some health and personal care items
  • Some Baby Products
  • Food and/or Grocery Products
  • Perishable Products
  • Supplements
  • Vitamins
  • Health Products 
  • Fresh flowers and live indoor plants
  • Open software
  • Items with special shipping restrictions
  • Items classified as hazardous materials or use flammable liquids or gases (contact the manufacturer directly for service, warranty, return, and refund information)

If you need to return an item that is damaged or defective then you will need to submit the Return request form with your order number and reasons for return.

Click here to start a return request