When will I get my partial refund for unavailable products?
The refund depends on the payment method used for your order as shown below:
Credit Card or Debit Card
If the total price is lower after revising the order, we will only capture part of the payment for the available products and release the remaining amount for the unavailable products. Your card will not actually be charged the full amount even though your bank sent you an SMS on the day of your order – that was just a pre-authorization message. You can check this on your online banking statement or you can also confirm this by calling your bank after 3 – 4 days.
If you paid by Mobile Money (M-Pesa, Equitel or Airtel-Money)
The refund amount will be refunded back to the same mobile number account that you had paid with. This is usually refunded within 2 - 3 business days.
Bank Transfer / Cash Deposit / Paid at Whizz Office
The amount is refunded immediately as store credit on Whizz which can be used on any future order. Thereafter, if you request us to refund this amount then we can arrange for a bank transfer or cash collection from our office.
Paid using Store Credit
The amount is refunded immediately as store credit on Whizz which can be used on any future order. If you have used Store Credit as part of the payment, partially or fully, then this can only be refunded back as Store Credit. We cannot issue cash refunds for Store Credit that was used towards a payment on any order.